De-escalation & Conflict Management LB General Education

Topic outline

• De-escalation & Conflict Management

  

• Training Course

  

  • Select activity Introduction Lesson

    

    H5P

    Introduction Lesson Interactive Content

    To do

    • To do: Complete the activity

    Begin Lesson
  • Select activity Understanding Customer Behavior

    

    H5P

    Understanding Customer Behavior Interactive Content

    Not available unless: The activity Introduction Lesson is complete and passed
  • Select activity Principles of De-escalation

    

    H5P

    Principles of De-escalation Interactive Content

    Not available unless: The activity Understanding Customer Behavior is complete and passed
  • Select activity De-escalation Techniques in Action

    

    H5P

    De-escalation Techniques in Action Interactive Content

    Not available unless: The activity Principles of De-escalation is complete and passed
  • Select activity Advanced De-escalation Strategies

    

    H5P

    Advanced De-escalation Strategies Interactive Content

    Not available unless: The activity De-escalation Techniques in Action is complete and passed
  • Select activity Building a Positive Customer Service Culture

    

    H5P

    Building a Positive Customer Service Culture Interactive Content

    Not available unless: The activity Advanced De-escalation Strategies is complete and passed

• Full Course Completion

  

  • Select activity Reward - De-escalation & Conflict Management Course Completion Certificate

    

    LB certificate

    Reward - De-escalation & Conflict Management Course Completion Certificate LB certificate

    • Click here to register
    • The activity Building a Positive Customer Service Culture is complete and passed

    Register
  • Select activity Full Course Completion Feedback

    

    Feedback

    Full Course Completion Feedback

    Not available unless: The activity Reward - De-escalation & Conflict Management Course Completion Certificate is marked complete